Customer Success Position

About the role

Nellis Auction is an online auction company based in Katy, TX. The Customer Success team interacts directly with customers, ensuring a positive experience from arrival to departure. The role involves greeting customers, managing appointments, processing refunds, and assisting with load-out operations.

Responsibilities

• Greet every customer professionally and courteously
• Schedule and manage pickup appointments as needed
• Process refunds and resolve customer concerns promptly
• Manage customer interactions to reflect Nellis Auction’s core values
• Load customer-purchased merchandise into vehicles safely and efficiently
• Verify outgoing orders for accuracy before release
• Operate handheld scanners or mobile devices to locate and confirm inventory
• Maintain organized merchandise racks and consolidation areas
• Communicate with the broader Customer Experience team for smooth pickups
• Aid with additional warehouse duties as directed
• Follow company procedures and safety guidelines
• Operate warehouse equipment safely and effectively

Requirements

• Two or more years of customer service experience preferred
• One to two years of warehouse or customer-facing work experience
• Strong communication skills and a positive attitude
• Self-motivation, attention to detail, and dependability
• Basic computer and data entry skills
• Comfort working in varying weather conditions
• Bilingual candidates encouraged

Physical Requirements

• Standing and walking for shifts of 10 to 12 hours
• Bending, squatting, reaching, and pulling
• Lifting up to 50 lbs regularly
• Comfortable working in seasonal temperature extremes
• Vision capabilities necessary for order verification and safe loading

Benefits

• Paid time off, sick pay, and holiday pay
• Paid parental leave
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with a 4% company match after one year of employment

Salary

$17.75 per hour with bonus incentives