Customer Success Representative

About the role

Argen Corporation is seeking a dedicated Customer Success Representative to join a dynamic team focused on providing high-quality dental solutions. The ideal candidate is passionate about customer service, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities

• Manage customer retention through incoming and outgoing calls
• Upsell existing accounts on digital products
• Ensure all accounts are actively purchasing Argen Digital products
• Log and triage inbound account inquiries and follow processes to resolve issues
• Document all account interactions within Argen’s CRM and ERP systems
• Participate in quarterly sales initiatives to maintain Key Performance Indicators (KPIs)
• Communicate effectively with the outside sales team to keep them informed of account interactions
• Communicate with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceed expectations
• Provide feedback to business development on additional products that may be beneficial to add to the digital product suite
• Provide feedback on the Argen Digital website to improve usability and customer adoption and retention
• Develop and evolve existing processes to improve the digital onboarding process and general purchasing procedures

Requirements

• Excellent interpersonal skills
• Able to communicate with ease with all levels of staff, management, and customers
• Fast learner with technical aptitude and high attention to detail
• Able to multi-task effectively and efficiently
• Able to meet tight deadlines in a fast-paced team environment
• Able to prioritize, stay organized, and focus
• Can deliver a customer-focused service to internal and external customers
• Able to work collaboratively on a team, but can also work autonomously
• Outgoing, friendly, enthusiastic, professional, self-motivated, and positive
• Able to work under pressure and demonstrate a can-do attitude
• Experience interacting with customers

Qualifications

• Bachelor’s degree from an accredited four-year college or university preferred
• Strong written and verbal communication skills, face-to-face and over the phone
• Extensive experience with online e-commerce platforms

Skills

• Technical aptitude and analytical propensity
• Experience working with CRMs (Salesforce) and ERPs (QAD)

Benefits

• Health, Dental, and Vision Plans
• 401k with Employer Match
• Paid Vacation, Holiday, and Sick Time
• Employee Events
• Wellness Programs
• Discounts for home, travel, entertainment, and relaxation

Pay

TBD

Schedule

TBD