Customer Success Representative

About the role

This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships.

Qualifications

• College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.
• Travel as needed to local, regional, or national mortgage lending and corporate events.
• Exceptional communication and interpersonal skills, with the ability to influence both externally and internally.

What you'll do

Key responsibilities include:

• Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
• Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
• Work in a team environment, focusing on achieving predetermined corporate and team / individual goals.

Pay

Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.

Schedule

N/A

Benefits

N/A