Customer Success Representative

About the role

We’re hiring Customer Success Professionals who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk. Join us.

Responsibilities

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models.
• Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year.

Requirements

Experience / Education: Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Arrow Building; Monday, Friday-work from home.

Qualifications

Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.

Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.

Skills

Strong communication and interpersonal skills.

Ability to manage multiple priorities and deadlines.

Excellent problem-solving and analytical skills.

Proficiency in Microsoft Office Suite.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA)
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• Bike Racks
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!

Pay

Annual Hiring Range/Hourly Rate: $22.03 - $26.92

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

Schedule

Full time