Customer Success Representative

About the role

The Customer Success Representative or Ecommerce Partners (ECPs) at Amcor are responsible for increasing customer engagement and driving volume growth through targeted outreach and education.

Responsibilities

• Build relationships that drive buying behavior within long tail accounts and contacts
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
• Deliver to high standards of call content and technique
• Develop product line subject matter expertise
• Escalate sales and service opportunities as they arise
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

Qualifications

• Strong written & verbal communication skills
• Confident personality
• High emotional intelligence
• Responds with agility as needed
• Desire to inform, coach and teach
• Strong problem-solving skills
• A basic level of computer competency

Education

A High School Diploma, bachelor’s degree preferred

Our Expectations

We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win. We are winning when our people are engaged and develop as part of a high-performing Amcor team, our customers grow and prosper from Amcor's quality, service, and innovation, our investors benefit from Amcor's consistent growth and superior returns, and the environment is better off because of Amcor's leadership and products.

Benefits

• Comprehensive benefits and compensation package including medical, dental, and vision plans, flexible time off, company-paid holidays, wellbeing program, employee assistance program, health savings account/flexible spending account, life insurance, AD&D, short-term & long-term disability, and voluntary benefits, paid parental leave, retirement savings plan with company match, tuition reimbursement (dependent upon approval), discretionary annual bonus program (initial eligibility dependent upon hire date)