Customer Success Representative

Entry Level Customer Success Representative Deliver exceptional customer service and ongoing support to students and business partners. Serve as a key point of contact to provide guidance, address questions, and help ensure a positive, high-quality experience for all involved. Key Duties Provide responsive customer service and guidance to students and partnersSupport adoption and engagement by helping users navigate resources and next stepsAddress concerns, resolve issues, and escalate as neededMaintain strong communication to ensure customers feel supported throughout their journeyContribute to a service-oriented culture focused on meaningful outcomes Qualifications & Skills Strong customer service mindset and clear, professional communicationAbility to support diverse audiences with empathy and patienceProblem-solving skills with attention to detailComfort collaborating in a fast-paced, team environment