Customer Success Partner (New York)

About the role

As a Customer Success Partner at CreatorIQ, you will nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. You’ll work closely with customers to understand their goals and thoughtfully align them with CreatorIQ’s platform capabilities, encouraging long-term adoption and program success. You’ll cultivate trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a compassionate, proactive partner throughout the customer lifecycle. Customer Success Partners are deeply knowledgeable about our platform, attuned to influencer marketing strategy, and committed to creating measurable, positive business impact. You will be evaluated on gross retention, platform adoption, and customer health as you guide your accounts through a supportive, value-driven, and outcomes-focused journey.

Responsibilities

• Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
• Partner with Product Support to route technical questions and product-related issues for efficient resolution.
• Collaborate with Services Team to deliver custom insights when customers require data analysis beyond platform capabilities.
• Maintain account plans that identify customer goals, areas of risk, and expansion opportunities.
• Maintain retention ownership for your book of business, pro