Customer Success Manager - New York

About the role

This is a remote role for someone based on the East Coast or Central US, ideally in locations such as Florida, Georgia, Austin, Charlotte, Raleigh, Atlanta, Nashville, or Dallas. The role reports into a UK-based Director of Operations and Customer Success.

Responsibilities

• Owning and growing the company's US customer base
• Speaking directly to customers, driving adoption, growing accounts, and building Customer Success processes
• Helping level up the Customer Success function
• Supporting and eventually leading two junior team members
• Bringing a modern, AI-enabled approach to Customer Success

Requirements

• A strong B2B SaaS or software background
• Experience speaking directly to customers, driving adoption, growing accounts, and building Customer Success processes
• Experience in construction, industrial, or manufacturing or a similar vertical

Qualifications

• Full US work authorization

Skills

• Strong communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Experience with customer success methodologies and tools
• Knowledge of construction, industrial, or manufacturing industries

Benefits

• Compensation expected to be around $95k-$110k plus bonus, benefits, and equity

Pay

• $95k - $110k

Schedule

• Remote