Customer Success Manager - New York Metro

About the role

For our client, we are seeking a Customer Success Manager - New York Metro to join the team of a leader in the Healthcare space. This role will oversee service-related project management and act as a key connector between customers, internal service teams, and operational partners. The position focuses on customer communication, escalation management, billing and purchase order coordination, and compliance-related maintenance updates. The right candidate will help ensure service execution is accurate, responsive, and aligned with customer needs in a complex healthcare technology environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Conduct project management activities for service projects
• Analyze and interpret Accounts Receivable (AR) status for internal partners
• Communicate between customers and internal stakeholders
• Manage technical escalations with internal service teams
• Oversee billing validation and Purchase Order (PO) processes
• Serve as the main liaison for customer and service team communications
• Analyze preventive maintenance and update instructions for compliance

Qualifications

• BS/BA in a medical field, engineering/technology, or business administration preferred
• 3+ years in multivendor imaging and biomedical technology maintenance operations
• Excellent communication skills across various formats
• Results-driven and passionate about customer impact
• Experience advising on asset management matters

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability insurance
• Paid parking/public transportation
• Paid time off including sick and safe time

Pay

Compensation: $128,480 – $176,660 annually