Customer Success Manager - New York

About the role

We're hiring for a software company for their first US Customer Success Manager to own and grow its US customer base. This is a remote role for someone based on the East Coast or Central US, ideally in locations such as Florida, Georgia, Austin, Charlotte, Raleigh, Atlanta, Nashville, or Dallas. The role reports into a UK-based Director of Operations and Customer Success.

Responsibilities

• Speak directly to customers
• Drive adoption
• Grow accounts
• Build Customer Success processes
• Help level up the Customer Success function
• Support and eventually lead two junior team members
• Bring a modern, AI-enabled approach to Customer Success

Requirements

• Strong B2B SaaS or software background
• Experience speaking directly to customers
• Experience driving adoption and growing accounts
• Experience building Customer Success processes
• Experience in construction, industrial, manufacturing, or a similar vertical (essential)
• Full US work authorisation

Compensation

$95k-$110k plus bonus, benefits, and equity.