Customer Success Executive (NYC)

About the Role

Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.

Responsibilities

• Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
• Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption.
• Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

Requirements

• 5+ years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or similar.
• Hospital healthcare or med device industry experience is required.
• Bachelor's or master’s degree (or equivalent) or 9+ years of related experience.
• Ability to travel 50-75% locally.
• Residency in or within commuting distance to New York City.
• US work authorization (sponsorship not provided).

Qualifications

• Strong executive influence, strategic mindset, and cross-functional leadership skills.
• Proficiency with tools like Salesforce for KPI evaluation, management, and presentation.
• Deep understanding of hospital networks and workflows; hospital patient monitoring knowledge highly preferred.
• Excellent written and verbal communication skills, with proficiency in developing presentations and reports.
• Current Gainsight certification is a plus.

Pay

The pay range for this position in CT, NJ, and NY is $131,000 to $208,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Benefits

• Comprehensive Philips Total Rewards benefits program.
• Generous PTO.
• 401k (up to 7% match).
• HSA (with company contribution).
• Stock purchase plan.
• Education reimbursement.

Schedule

Field role with 50-75% local travel expected.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.