Customer Success Operations

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we invest in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

About the role

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues. This position is one of Maddox’s oldest commercial roles, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical.

Responsibilities

• Enter new sales orders into the ERP system and update them throughout their life cycle.
• Ensure customers receive accurate order confirmations and correct products.
• Provide internal teams with accurate, timely data to perform their job functions.
• Answer general customer service phone calls and direct callers to the appropriate parties.

Requirements

• Technically savvy with modern platforms (e.g., Google Suites).
• Keen attention to detail, particularly regarding data entry.
• Autonomous and capable of managing your own time and workflows.
• Comfortable with phone communication and able to think quickly on your feet.
• Capable of balancing multiple tasks without becoming overwhelmed.
• Welcomes constructive feedback to help develop in your role.

Skills

• Experience with ERP systems is a plus but not required.
• Alignment with Maddox’s Core Values and a teachable attitude.

Benefits

• Comprehensive full-time benefits package averaging $20,000+ per year (varies based on age, family size, and eligibility), including:
  • Health & wellness benefits (insurance or cash-in-lieu options).
  • Paid maternity and paternity leave.
  • 401(k) with 100% match up to 8% of wages.
  • Paid holidays, PTO, and family-life gifts.
  • Vision, dental, disability, life insurance, and other voluntary benefits.
• 3 weeks of Paid Time Off (PTO) (additional week for managers, and another week after 5 years).
• Drug-free workplace.

Pay

Annual range: $64,400—$69,600 USD (wages + bonus).

Schedule

Full-time, generally 7:00 AM - 4:00 PM.