Customer Success Operations

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years, Maddox was founded on Christian values and is committed to investing in its people, processes, and culture.

About the role

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle to ensure customers receive accurate order confirmations and correct products. You will also provide internal teams with accurate, timely data to support their functions. This role requires strong attention to detail and organizational skills, as well as handling general customer service calls and directing inquiries to the appropriate parties. The position offers a proven playbook and a strong team but requires adaptability due to rapid company growth.

Responsibilities

• Enter and update sales orders in the ERP system throughout their life cycle.
• Ensure customers receive accurate order confirmations and correct products.
• Provide internal teams with accurate and timely data to support their job functions.
• Answer general customer service phone calls and direct callers to the appropriate parties for issue resolution.
• Manage multiple tasks efficiently without becoming overwhelmed.

Requirements

• Technical savviness with modern platforms (e.g., Google Suites).
• Keen attention to detail, particularly in data entry and recurring tasks.
• Autonomy in managing time and workflows.
• Comfort with phone communication and quick thinking during conversations.
• Ability to balance multiple tasks effectively.
• Willingness to accept constructive feedback for professional development.

Experience with ERP systems is a plus but not required. Alignment with Maddox’s Core Values and a teachable attitude are essential.

Benefits

• Comprehensive full-time benefits package averaging $20,000+ per year (varies based on age, family size, and eligibility).
• Health & wellness benefits (insurance or cash-in-lieu options; e.g., an employee with a spouse and 3 kids may receive $19,200/year or more).
• Paid maternity and paternity leave.
• 401(k) with 100% match up to 8% of wages.
• 3 weeks of paid time off (PTO) for all employees, with an additional week for managers and another week after 5 years of service.
• Paid holidays, marriage and family gifts for significant life events, and other reimbursements.
• Voluntary benefits and coverages, including vision, dental, short-term disability, additional life insurance, and accident insurance.

Pay

Annual range: $56,700—$67,700 USD (includes wages + bonus).

Schedule

Full-time, generally 7:00 AM – 4:00 PM. Drug-free workplace.