Customer Success Operations

About the role

The Customer Support Specialist will be the first point of contact for hundreds of new customers joining the AI recruiting marketplace. They will solve their primary challenge: hiring faster through AI.

Responsibilities

• Frontline support for new and existing customers
• Solve customer problems related to hiring faster via the AI recruiting marketplace
• Lead real-time engagement (chat, Slack, email) and pipeline updates
• Deeply understand and shape onboarding processes at startup velocity
• Work closely with General Managers and Strategic Leads
• Build support processes that reflect the impact of AI on recruiting

Requirements

• 3 - 8 years of total experience in customer support or a related field
• Experience with AI and machine learning concepts
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• Experience with customer support tools and platforms
• Knowledge of AI and machine learning principles

Skills

• Customer service skills
• Technical understanding of AI and machine learning
• Effective communication and problem-solving abilities

Benefits

• Competitive compensation package including base salary of $90K - $120K
• Equity opportunity
• Opportunities for growth and leadership within a fast-paced startup environment

Pay

• $90K - $120K

Schedule

• Full-time