Customer Success Operations

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting. Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work.

About the role

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues. This position is one of Maddox’s oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

Responsibilities

• Enter new sales orders into the ERP system and update them throughout their life cycle
• Ensure customers receive accurate order confirmations and correct products
• Provide internal teams with accurate, timely data to perform their job functions
• Answer general customer service phone calls and direct callers to appropriate parties

Requirements

• Technically savvy with modern platforms (e.g., Google Suites)
• Keen attention to detail, especially regarding data entry
• Autonomous and capable of managing your own time and workflows
• Comfortable with phone communication and able to think quickly on your feet
• Capable of balancing multiple tasks without becoming overwhelmed
• Welcomes constructive feedback to help develop in your role

Skills & Experience

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Benefits

• Comprehensive full-time benefits package averaging $20,000+ per year (varies based on age, family size, and eligibility), including:
  • Health & wellness benefits (insurance or cash-in-lieu options)
  • Paid maternity and paternity leave
  • 401(k) with 100% match up to 8% of wages
  • Paid holidays, PTO, and family-life gifts
  • Vision, dental, disability, life insurance, and other voluntary benefits
• 3 weeks Paid Time Off (PTO) (additional week for managers, and another week after 5 years)
• Drug-free workplace

Pay

Annual range: $64,400—$69,600 USD (wages + bonus)

Schedule

Full-time. The schedule is generally 7:00 AM - 4:00 PM.