Customer Success & Marketing Coordinator

Reports to: Operations Manager

Responsibilities

• Customer Care
  • Answer incoming calls and respond to customer inquiries
  • Contact new leads and schedule appointments
  • Qualify leads using the Kitchen Tune-Up questionnaire
  • Prepare customers for their design consultation
  • Maintain communication throughout the customer journey
  • Update customer records in ServiceMinder
  • Follow up after appointments and completed projects
• Sales Support
  • Schedule consultations
  • Prepare financing paperwork and contracts
  • Follow up on outstanding proposals
  • Assist with customer reviews and referrals
• Marketing Support
  • Schedule corporate social media posts
  • Publish blogs and website updates
  • Upload before-and-after project photos
  • Submit project photos to Corporate
  • Coordinate email campaigns
  • Assist with home shows and community events

Success Measures

• Leads contacted within minutes/hours
• High appointment booking rate
• Positive customer communication
• Consistent online marketing activity
• Customer reviews generated
• CRM remains accurate

Pay

$18.00 - $21.00 per hour

About the Company

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift, and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.

While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up, our people are valued. Each day we work and collaborate to uplift our customers’ homes as well as the lives of our people.

This position is posted by a Kitchen Tune-Up® franchisee, which is an independently owned and operated business. If you accept a position with a Kitchen Tune-Up® franchisee, you are employed by that franchisee, not by the franchisor or its affiliates.