Customer Success Manager II, Enterprise
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We need to extract substantive content.
Let's parse the posting.
First paragraph: intro about Braze culture, not specific duties. Might be considered "About the role"? Actually "About the role" could be a short description of the role. The posting says: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." That's about the role. Also earlier paragraphs about culture could be considered "About Braze" but not needed. We'll include an "About the role" section with that sentence.
Next: "WHAT YOU'LL DO" then bullet list of duties. We'll put under Responsibilities heading.
Then "WHO YOU ARE" then list of qualifications/requirements. We'll split into Requirements, Qualifications, Skills maybe. But we need to decide based on content.
The WHO YOU ARE section includes many bullet-like sentences: "You are passionate about customer success...", "You have a proven track record...", "You are an excellent communicator...", "You’re excited by working with medium and large technology companies...", "You’re known for being a “team player.”", "You build great relationships...", "You have a high level of intellectual curiosity.", "You have experience successfully managing complex accounts...", "You have excellent time management skills", "You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc", "2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management". Also location-specific pay info: "For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience."
Then "In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company."
Then "WHAT WE OFFER" then bullet list of benefits.
Thus we have sections: About the role, Responsibilities, Requirements (maybe combine WHO YOU ARE into Requirements and Qualifications and Skills). But we need to follow instruction: Use headings only when posting has real, specific content for it. We can create multiple sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must not create sections with filler/placeholder text. We need to see if we have content for each.
- About the role: we have a sentence: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." That's specific.
- Responsibilities: we have the WHAT YOU'D DO list (multiple duties). Good.
- Requirements: could be the mandatory experience/education etc. The WHO YOU ARE includes many items that could be considered requirements: "You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees." "You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills." "Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve". "You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly". "You’re known for being a “team player.”" "You build great relationships with colleagues and customers". "You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others". "You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities". "You have excellent time management skills". "You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc". "2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management". These are requirements/qualifications.
We could split into Requirements (experience, domain knowledge) and Qualifications (skills, traits). But the instruction says prefer a few substantive sections over many thin ones. So maybe combine WHO YOU ARE into a single "Requirements" section (or "Qualifications") and not create multiple thin sections. However we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include.
We have clear content for Benefits (WHAT WE OFFER list). Pay: we have pay range and OTE. Schedule: not mentioned explicitly (no mention of work hours, remote/hybrid? There's mention of hybrid ways of working in benefits but not schedule specifics. The posting says "From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony." That's about hybrid work but not a specific schedule. It's vague; maybe we should not create Schedule section because no explicit schedule (like full-time, hours). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Pay is stated. Benefits is stated. Schedule is not explicitly stated (no mention of typical hours, shift, etc). So we omit Schedule.
Now for Requirements vs Qualifications vs Skills: The posting includes domain knowledge, experience, communication skills, team player, intellectual curiosity, time management. These could be considered qualifications/skills. To avoid many thin sections, we could combine them into one "Requirements" section (or "Qualifications") and not create separate Skills. But we need to follow the instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (covering all WHO YOU ARE content), Benefits, Pay. That's 5 sections. That seems reasonable.
We must not repeat job title as heading. We'll not.
We must not include boilerplate like EEO, AI recruitment process, etc. Remove those.
We must not include duplicated lines.
We must not include application instructions.
We must not include navigation, legal, EEO, equal-opportunity, scam-warning.
Thus we will output:
About the role
As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.
Responsibilities
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
- You will likely spend time onsite with customers and may travel internationally
Requirements
- You are passionate about customer success and find satisfaction in helping your customers achieve great things
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.”
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Pay
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. We need to extract substantive content. Let's parse the posting. First paragraph: intro about Braze culture, not specific duties. Might be considered "About the role"? Actually "About the role" could be a short description of the role. The posting says: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." That's about the role. Also earlier paragraphs about culture could be considered "About Braze" but not needed. We'll include an "About the role" section with that sentence. Next: "WHAT YOU'LL DO" then bullet list of duties. We'll put under Responsibilities heading. Then "WHO YOU ARE" then list of qualifications/requirements. We'll split into Requirements, Qualifications, Skills maybe. But we need to decide based on content. The WHO YOU ARE section includes many bullet-like sentences: "You are passionate about customer success...", "You have a proven track record...", "You are an excellent communicator...", "You’re excited by working with medium and large technology companies...", "You’re known for being a “team player.”", "You build great relationships...", "You have a high level of intellectual curiosity.", "You have experience successfully managing complex accounts...", "You have excellent time management skills", "You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc", "2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management". Also location-specific pay info: "For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience." Then "In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company." Then "WHAT WE OFFER" then bullet list of benefits. Thus we have sections: About the role, Responsibilities, Requirements (maybe combine WHO YOU ARE into Requirements and Qualifications and Skills). But we need to follow instruction: Use headings only when posting has real, specific content for it. We can create multiple sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must not create sections with filler/placeholder text. We need to see if we have content for each. - About the role: we have a sentence: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." That's specific. - Responsibilities: we have the WHAT YOU'D DO list (multiple duties). Good. - Requirements: could be the mandatory experience/education etc. The WHO YOU ARE includes many items that could be considered requirements: "You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees." "You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills." "Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve". "You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly". "You’re known for being a “team player.”" "You build great relationships with colleagues and customers". "You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others". "You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities". "You have excellent time management skills". "You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc". "2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management". These are requirements/qualifications. We could split into Requirements (experience, domain knowledge) and Qualifications (skills, traits). But the instruction says prefer a few substantive sections over many thin ones. So maybe combine WHO YOU ARE into a single "Requirements" section (or "Qualifications") and not create multiple thin sections. However we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include. We have clear content for Benefits (WHAT WE OFFER list). Pay: we have pay range and OTE. Schedule: not mentioned explicitly (no mention of work hours, remote/hybrid? There's mention of hybrid ways of working in benefits but not schedule specifics. The posting says "From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony." That's about hybrid work but not a specific schedule. It's vague; maybe we should not create Schedule section because no explicit schedule (like full-time, hours). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Pay is stated. Benefits is stated. Schedule is not explicitly stated (no mention of typical hours, shift, etc). So we omit Schedule. Now for Requirements vs Qualifications vs Skills: The posting includes domain knowledge, experience, communication skills, team player, intellectual curiosity, time management. These could be considered qualifications/skills. To avoid many thin sections, we could combine them into one "Requirements" section (or "Qualifications") and not create separate Skills. But we need to follow the instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (covering all WHO YOU ARE content), Benefits, Pay. That's 5 sections. That seems reasonable. We must not repeat job title as heading. We'll not. We must not include boilerplate like EEO, AI recruitment process, etc. Remove those. We must not include duplicated lines. We must not include application instructions. We must not include navigation, legal, EEO, equal-opportunity, scam-warning. Thus we will output:
About the role
As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.
Responsibilities
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
- You will likely spend time onsite with customers and may travel internationally
Requirements
- You are passionate about customer success and find satisfaction in helping your customers achieve great things
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.”
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Pay
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized