Customer Success Manager II, Enterprise
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We have:
- Responsibilities: "WHAT YOU'LL DO" list of duties. Use - .
- Requirements/Qualifications/Skills: "WHO YOU ARE" includes many bullet-like statements. Could split into Requirements, Qualifications, Skills. But we can combine into one section maybe "Requirements". However instruction says prefer few substantive sections over many thin ones. So we could have sections: Responsibilities, Requirements, Benefits, Pay. Possibly also "About the role" as a brief intro paragraph? The intro before WHAT YOU'LL DO: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." That's a prose description of role. Could be placed under "About the role" heading. But we already have Responsibilities; maybe we can put that intro as a
under About the role. However instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID etc. So we can have About the role heading with that paragraph.
We must not include boilerplate like EEO, AI recruitment process, etc. Remove those.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all duties listed, all requirements statements, benefits list, pay range.
We must not include sections with filler like "commensurate with experience" etc. The posting includes a line: "Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role." That's boilerplate/filler; we should remove it. Also "You will likely spend time onsite with customers and may travel [internationally]" is substantive? It mentions travel; keep that as part of responsibilities.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Intro paragraph before WHAT YOU'LL DO: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands."
Responsibilities list (WHAT YOU'LL DO):
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- You will likely spend time onsite with customers and may travel [internationally]
We should keep the bullet points as
- .
Now WHO YOU ARE section: It's a paragraph with many statements. Let's break into bullet list for clarity but we can keep as
with sentences. However instruction: use
- for any list of duties/requirements/benefits. So we should convert the WHO ARE statements into a list. They are not explicitly bullet but we can treat each sentence as a requirement. Let's list them:
- You are passionate about customer success and find satisfaction in helping your customers achieve great things.
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Note: The last bullet about domain knowledge includes "HTML etc" truncated; we keep as is.
Now Pay: "For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience."
We should keep that as a
under Pay heading.
Benefits: "WHAT WE OFFER" section includes a paragraph: "Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:" then a list:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
We should keep that as
- under Benefits heading.
We should not include the intro sentence about benefits varying by location as filler? It's substantive but we can include as a
before the list under Benefits.
Now About the role heading: we have the intro paragraph.
We should not include sections like Schedule (none). Also we should not include "About Braze" company description; that's not required.
Now produce HTML:
About the role
As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.
Responsibilities
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- You will likely spend time onsite with customers and may travel [internationally]
Requirements
- You are passionate about customer success and find satisfaction in helping your customers achieve great things.
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Benefits
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life,
under About the role. However instruction: do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID etc. So we can have About the role heading with that paragraph. We must not include boilerplate like EEO, AI recruitment process, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all duties listed, all requirements statements, benefits list, pay range. We must not include sections with filler like "commensurate with experience" etc. The posting includes a line: "Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role." That's boilerplate/filler; we should remove it. Also "You will likely spend time onsite with customers and may travel [internationally]" is substantive? It mentions travel; keep that as part of responsibilities. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Intro paragraph before WHAT YOU'LL DO: "As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands." Responsibilities list (WHAT YOU'LL DO): - Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers - Be your customers’ main point of contact and trusted advisor at Braze - Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze - Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze - Proactively analyze your customer product usage to identify opportunities and risks to account health - Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews. - Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development - Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze. - In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly - Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity. - You will likely spend time onsite with customers and may travel [internationally] We should keep the bullet points as
with sentences. However instruction: use
- for any list of duties/requirements/benefits. So we should convert the WHO ARE statements into a list. They are not explicitly bullet but we can treat each sentence as a requirement. Let's list them:
- You are passionate about customer success and find satisfaction in helping your customers achieve great things.
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Note: The last bullet about domain knowledge includes "HTML etc" truncated; we keep as is.
Now Pay: "For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience."
We should keep that as a
under Pay heading. Benefits: "WHAT WE OFFER" section includes a paragraph: "Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:" then a list: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® We should keep that as
- under Benefits heading.
We should not include the intro sentence about benefits varying by location as filler? It's substantive but we can include as a
before the list under Benefits. Now About the role heading: we have the intro paragraph. We should not include sections like Schedule (none). Also we should not include "About Braze" company description; that's not required. Now produce HTML:
About the role
As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.
Responsibilities
- Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
- Be your customers’ main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
- In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
- You will likely spend time onsite with customers and may travel [internationally]
Requirements
- You are passionate about customer success and find satisfaction in helping your customers achieve great things.
- You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You’re known for being a “team player.” We just can’t emphasize this enough
- You build great relationships with colleagues and customers
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- You have excellent time management skills
- You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
Benefits
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life,
- under Benefits heading.
We should not include the intro sentence about benefits varying by location as filler? It's substantive but we can include as a