Enterprise Customer Success Manager II

About the role

For our client, we are seeking an Enterprise Customer Success Manager II to join the team of a leader in the Enterprise Technology space. This role will focus on partnering with enterprise customers to improve safety, efficiency, and sustainability through a connected technology platform. You will develop joint success plans, lead executive business reviews, and translate platform capabilities into measurable business outcomes. The position also partners closely with cross-functional teams and helps mentor broader Customer Success team members. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Ensure customer safety, efficiency, and sustainability using the company's IoT platform
• Compose joint success plans, aligning objectives, metrics, and timelines
• Orchestrate executive business reviews with customers and company leadership
• Conduct workshops to analyze operations and recommend workflow improvements
• Deeply understand and explain the platform capabilities to diverse businesses
• Collaborate with cross-functional teams to drive customer requests
• Mentor and support broader Customer Success teams

Qualifications

• 6+ years of experience in senior Customer Success, account management, or strategic consulting roles
• Experience supporting Enterprise SaaS and/or Fortune 500 companies
• Strong priority management and high emotional intelligence
• Experience with technical products
• Solutions-oriented with strong problem-solving capabilities
• Proven record of building trust and communicating effectively with various stakeholders
• Bachelor's degree from a four-year institution

Benefits

• Flexible, employee-led remote working model
• Professional development stipend
• Comprehensive health and parental leave plans
• Opportunities for above-market total compensation and performance-based bonuses
• A culture that fosters long-term career growth and belonging

Pay

$111,563 – $168,750 annually