Customer Success Manager, Enterprise
About Impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
What You'll Do
- Delivering world-class support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Dedicated duties include account monitoring, regular check-ins, and relationship building.
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
What You Bring
- 3+ years of customer success/relationship experience, preferably B2BBachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
- Experience with Affiliate and performance marketing
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
- Consistent track record of providing stellar support to customers
- Embraces teamwork and cross-team collaboration
- Healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Abe critical thinker and an inventive problem-solver
- Professional communication skills
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills
Pay Range
Salary Range: $80,000 - $95,000 per year, plus 25% Variable Commission Plan ($20,000-$23,750) and generous stock (RSU) award. This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant, along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible working hours
- Flexible Spending Accounts and 401(k)
- Health and Wellness: Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
- Stake in Our Growth: RSUs as part of total compensation with a 3-year vesting schedule, pending Board approval
- Investing in Your Growth: Free Coursera subscription and PXA courses
- Parental Support: Generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver
- Technology Financial Support: Technology stipend and monthly allowance to cover internet expenses