Customer Success Manager DFR Majors - Northwest

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The team combines deep expertise in artificial intelligence, hardware, and software to empower a broad audience of drone users, from utility inspectors to first responders and soldiers.

About the Team

The Customer Success team enables sales by winning the technical validation process, driving value through seamless service delivery, and supporting customers with world-class onboarding and technical expertise. We are a rapidly growing team of passionate, mission-driven UAS professionals who ensure our customers are set up for success.

About the Role

We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention, and expansion for our Public Safety customers. This role serves as a bridge between customers and Skydio’s agile technical teams, collaborating closely with Product, Engineering, and Sales to deliver industry-leading autonomous solutions.

This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and is ideally suited for candidates based in the Northwest United States near a major airport. The account focus includes OR, WA, ID, UT, MT, CO, KS, NE, IA, MO, and MN.

Responsibilities

• Build scalable processes for customer onboarding and post-sales success
• Track and manage implementation projects for large enterprise customers to ensure successful delivery of technology and services
• Develop healthy customer relationships through proactive support and cadence-based follow-ups
• Quantify product feedback and brief executives to drive software and hardware improvements
• Create customer loyalty through proactive support and account management
• Advocate for enterprise customers by deeply understanding their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure value delivery
• Ensure expansions and renewals through proactive support
• Manage ~20 accounts to drive adoption and secure renewals

Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams
• Excellent communication skills (written and verbal) and experience with project management tools
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Ability to work directly with customers through proactive, metrics-based engagement
• Willingness to travel approximately 40%
• Ability to obtain a Part 107 certificate
• A strong desire to learn, innovate, and adapt to a growing and changing environment

Pay

The annual base salary range for this position is $120,000 - $160,000. Compensation includes competitive base salaries, equity in the form of stock options, and comprehensive benefits. Relocation assistance may be provided for eligible roles.

Benefits

• Paid vacation time, sick leave, and holiday pay
• 401K savings plan
• Group health insurance plans