Customer Success Manager, DFR Mid-Market - Northeast

Responsibilities

• Build scalable processes for onboarding and post-sales success
• Track and manage implementation projects with mid-market enterprise customers
• Develop strong relationships through proactive support and follow-ups
• Quantify product feedback and communicate it to engineering teams
• Advocate for mid-market customers by understanding their specific needs
• Lead Quarterly Business Reviews and check-ins to maximize customer value
• Manage approximately 50 accounts to drive adoption and facilitate renewals

Qualifications

• 5-7 years of experience in customer success or account management roles
• Strong knowledge of SLED industries (Public Safety, Law Enforcement)
• Ability to travel 20% of the time
• Capability to obtain Part 107 certificate for drone operation
• Proven track record with technology implementation and cross-functional collaboration

Benefits

• Comprehensive benefits package including health insurance
• Paid vacation time, sick leave, and holiday pay
• 401K savings plan with company contributions
• Equity options in the form of stock options
• Relocation assistance for eligible roles