Customer Success Manager, DFR Majors (South Central)
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About The Team
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission-driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About The Role
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world-class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions that drive value to our customers.
Location
This role is ideally suited for candidates based in the South Central United States and located near a major airport. The account focus will include New Mexico, Texas, Oklahoma, Louisiana, Tennessee, Mississippi, and Arkansas.
How You’ll Make An Impact
Build scalable processes for customer on-boarding and post-sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop healthy customer relationships through proactive support and cadence-based follow-ups
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers' needs
Create customer loyalty through proactive support and account management
Advocate for enterprise customers through deep understanding of their use cases and needs
Lead quarterly business reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20x accounts driving adoption to ensure expansions and renewals of the book of business.
What Makes You a Good Fit
A strong desire to learn, innovate, and adapt to a growing and changing environment
Willingness to travel approximately 40%
Ability to obtain a Part 107 certificate.
Requirements
A strong desire to learn, innovate, and adapt to a growing and changing environment
Willingness to travel approximately 40%
Ability to obtain a Part 107 certificate.
Compensation
At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay, and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. Compensation for certain positions may vary based on the position’s location.