Customer Success Manager, DFR Mid-Market - Northwest

About the role

We are looking for a motivated Mid-Market Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our customers in the public safety space. A successful candidate will become an indispensable bridge between our public safety customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Ability to travel 20+% of the time.
• Ability to obtain Part 107 certificate.

Experience & Skills

• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Compensation

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.