Customer Success Manager, Mid-Market

About the role

We are seeking a Customer Success Manager to join our Mid-Market team. This role will be responsible for driving customer satisfaction and retention through proactive communication, issue resolution, and relationship management.

Responsibilities

• Develop and execute customer success strategies to ensure customer satisfaction and retention
• Proactively engage with customers to understand their needs and provide solutions
• Resolve customer issues and concerns in a timely manner
• Build and maintain strong relationships with key stakeholders within each customer account
• Collaborate with cross-functional teams to ensure seamless service delivery
• Track and report on customer health metrics to inform decision-making

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 2+ years of experience in customer success, sales, or a related field
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems and project management tools

Qualifications

• Excellent problem-solving and analytical skills
• Ability to build and maintain positive relationships with clients and colleagues
• Proficiency in Microsoft Office Suite

Skills

• Customer service orientation
• Effective communication and presentation skills
• Ability to work in a fast-paced environment

Benefits

• Competitive compensation package including base salary and performance-based bonuses
• Flexible remote work options
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

• $70,000 - $90,000 annually

Schedule

• Full-time position
• Flexible working hours to accommodate remote work