Customer Success Manager, Mid-Market

About the role

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Requirements

• 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
• Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.
• AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.
• Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).
• Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.
• Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients.
• Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.

Bonus

• Prior experience in strategy consulting or a background in business process mapping.

What monday.com can offer you

• Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
• A team that values transparency and collaboration while having fun while we work
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
• Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified
• A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more