Customer Success Manager, Mid-Market

About the role

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Responsibilities

• Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention
• Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify
• Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book
• Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market
• Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams
• Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals
• Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers
• Additional projects and responsibilities as business needs require

Requirements

• 3+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS
• A track record of achieving or overachieving against gross revenue retention goals
• Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools
• Strong written and verbal presentation skills
• Solutions-oriented objection handling, including high-pressure pricing and product conversations
• Ability to manage conflicting priorities across a large book of business
• Experience in the HR or Talent Acquisition tech space, a plus

Qualifications

• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Skills

• A proud advocate
• An inventor
• A decisive operator
• A courageous communicator
• A trusted subject matter specialist
• An excellent teammate

Benefits

• Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program.
• For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match.
• US based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

Pay

The national pay range for this role is $72,200- $100,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Schedule

Greenhouse is a remote-first company and has shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere.