Customer Success Engineer, Battle Road [Ft. Bragg]

About the role

As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution. You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.

Responsibilities

• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
• Embed onsite with customers at Fort Bragg, North Carolina, to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.
• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.
• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
• Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.
• Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.
• Travel occasionally to support customer engagements and operational exercises.

Requirements

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.
• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
• Prior military experience and Active Secret or Top Secret security clearance.
• Willingness and ability to work onsite at Fort Bragg daily and travel to other sites approximately 20% of the time.

Preferred Qualifications

• Experience presenting or teaching technical concepts to large groups.
• Experience in modeling, simulation, game engines, or defense-related systems.