Sr. Customer Success Engineer

Responsibilities

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits
• Ongoing technical ownership and accountability over a set of FOSSA’s customers
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges
• Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
• Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes
• Continuously work to find and cultivate new technical champions within customers, forge trusted advisor relationships with your customers
• Think and act “customer-first”, collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.)

Qualifications

• Proven ability to write and maintain scripts (bash, Python, Perl, etc.)
• Proven ability to write and maintain customer-facing technical project documentation
• Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc.
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations
• Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and be able to be provide input to on-call teams at FOSSA
• Desire to thrive by overcoming challenges, ambiguity and other “rough edges” in a fast-growing startup environment
• Sense of humor, persistence, professional gregariousness
• Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment

Skills

• Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field
• Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field
• Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A)
• Experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience
• Solid understanding of open source software, passion to learn
• Prior open source software contributor experience
• Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks
• Prior experience with SCA and/or SAST tools
• Working knowledge of software development security and vulnerability risks
• Working knowledge and understanding of software development build systems
• Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.)
• Ability to travel up to 20% of the time to meet with customers as needed