Customer Success Content & Enablement Manager

About the role

We are looking for a Customer Success Content & Enablement Manager to help shape the future of supply chain intelligence. At SiliconExpert, we’re evolving from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter. As we expand our Customer Experience organization, this role will play a key part in ensuring our customers maximize the value of our solutions.

Responsibilities

• Develop and curate high-impact enablement content (guides, videos, playbooks, training modules) that accelerates customer proficiency with SiliconExpert’s platform and Trusted Intelligence methodology.
• Partner with Customer Success Managers, Sales, and Product teams to identify knowledge gaps and translate customer needs into scalable enablement assets.
• Design and deliver live and on-demand training sessions for customers and internal teams, ensuring consistent adoption of best practices.
• Maintain and evolve our customer-facing knowledge base, ensuring content is accurate, searchable, and aligned with product updates.
• Measure the effectiveness of enablement programs through engagement metrics, feedback loops, and customer success outcomes.
• Collaborate with Marketing to repurpose enablement content for broader campaigns and thought leadership initiatives.

Requirements

• 5+ years of experience in customer success, training, or enablement, preferably in a B2B SaaS or enterprise software environment.
• Proven track record of creating and delivering engaging, results-driven enablement content (e.g., training materials, documentation, videos).
• Strong project management skills with the ability to prioritize and manage multiple initiatives in a fast-paced, evolving environment.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
• Experience working cross-functionally with Customer Success, Sales, Product, and Marketing teams.
• Familiarity with learning management systems (LMS), knowledge base tools (e.g., Zendesk, Guru), and content creation tools (e.g., Articulate, Camtasia).
• Passion for customer success and a data-driven mindset to continuously improve enablement programs.