Customer Success Associate

Brief Description

About the role

Integrion Automation (formerly Wauseon Machine) is seeking a full-time, onsite Customer Success Associate in Wauseon, Ohio.

Responsibilities

• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities while partnering with Robotics Automation and other internal business units as needed.
• Serve as the primary point of contact for customer service requests, warranty inquiries, spare parts requests, and general service support while providing timely communication and follow-up.
• Process spare parts requests from initial customer inquiry through quotation, purchase order receipt, job creation, customer follow-up, and delivery coordination using HubSpot, JobBOSS, and UKG.
• Clock in warranty requests by gathering documentation, tracking progress, communicating with customers, and facilitating internal handoffs for timely resolution.
• Enter and maintain accurate customer records, service opportunities, quotations, purchase orders, work orders, and operational documentation within HubSpot and JobBOSS.
• Support service job closeout by coordinating customer signoffs, verifying documentation, tracking invoicing readiness, and assisting Accounting with billing preparation.
• Maintain service dashboards, reports, workflows, templates, and operational tracking tools to support departmental performance and continuous improvement.
• Aid in onboarding new service customers, maintaining customer contact information, scheduling meetings, and supporting other departmental administrative activities.
• Identify customer needs and route service or sales opportunities to the appropriate internal teams while promoting a responsive, professional, and positive customer experience.

Qualifications

• 2-4 years of experience in customer service, administrative support, sales support, service coordination, or a related field preferred.
• Experience in manufacturing, industrial automation, field service, or a technical environment is a plus, but not required.
• Experience using CRM and ERP systems is preferred; HubSpot and JobBOSS experience is a plus.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Teams.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.
• A positive attitude, willingness to learn, and ability to work collaboratively across multiple departments.

Benefits

• Medical, prescription, dental, and vision coverage available after 30 calendar days
• Paid vacation and 10 paid holidays
• 401(k) with company match
• Company-paid life insurance
• Reimbursement for steel toe boots and prescription safety glasses

Summary

At Integrion, we foster a collaborative, solutions-driven environment where innovation and accountability go hand in hand. Our team operates with a high level of trust, transparency, and ownership, empowering individuals to take initiative and make meaningful contributions. We value strong relationships—both internally and with our clients—and take pride in delivering on our commitments.

Why Join Integrion Automation?

• Competitive pay
• Great benefits
• Opportunities for long-term career growth

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.