Customer Success Associate

About the role

The Role As a Customer Success Associate at Voxel, you will be on the front lines of helping customers get real value from our platform. You'll own the onboarding and training experience for new users, manage a book of existing sites, and serve as the primary point of contact for a set of mid-market accounts. Working closely with senior Customer Success Managers, you'll ensure customers are set up for long-term success from day one.

Responsibilities

• Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform.
• Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement.
• Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations.
• Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking.
• Monitor customer health signals and proactively flag risks or opportunities to the broader CS team.
• Serve as a product expert — fielding questions, troubleshooting issues, and connecting customers with the right internal resources.
• Maintain accurate records of customer interactions, site status, and account health in internal systems.
• Contribute to the development of onboarding materials, training guides, and best practice documentation.

Requirements

• 1–3 years of experience in customer success, account management, customer support, or a client-facing role.
• Strong communication and interpersonal skills - comfortable running training sessions and building relationships across different types of stakeholders.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• A proactive, problem-solving mindset with a low ego and a willingness to roll up your sleeves.
• Comfortable working in a fast-paced environment with evolving processes and tools.

Nice to have

• Experience working with enterprise or mid-market B2B SaaS products.
• Familiarity with customer success platforms (Gainsight, Salesforce, ChurnZero, etc.).
• Background in or exposure to warehouse, logistics, manufacturing, or industrial environments.
• Experience delivering software training or managing onboarding programs.

Pay

Compensation Range: $80K - $100K