Customer Success Associate

Job Responsibilities

• Serve as the initial point of contact for partner inquiries, including general questions, document requests, and basic account updates.
• Provide timely and accurate information to partners regarding their accounts and services while maintaining established SLO/SLAs.
• Utilize established guidelines and SOPs to manage partner requests and maintain service consistency.
• Affiliate in the preparation of routine partner reports and documentation.
• Collaborate with internal teams to address partner needs and escalate issues to senior associates or management as necessary.
• Assist in administrative tasks, data entry, and meeting coordination as required.
• Maintain up-to-date knowledge of partner services, policies, and processes.
• Participate in team meetings and contribute to ongoing process improvement discussions.
• Provide exceptional service and daily support to designated clients on programs, products, services and initiatives.
• Support the management of responses to program related and process inquiries from clients, dealers, and consumers and from other internal departments.
• Develop strong relationships with customers and internal colleagues while connecting with key business executives and stakeholders.
• Ensure the timely and successful delivery of our solutions according to Key Partner needs and objectives.
• Constantly monitor and report all client-related projects, changes, issues, etc. in regard to the assigned area of focus.
• Perform other project and administrative duties as assigned.

Job Requirements

• Bachelor’s degree.
• 2-4 years of experience in customer service or partner support, preferably in a business-to-business environment.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong problem-solving skills and attention to detail.
• Exposure to Asana, Miro, Lucid, Smartsheets is a plus.
• Exposure to Gen AI (Claude /Co-pilot) is a plus.

Company Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development