Customer Success and Inside Sales Specialist

About the role

Pool Centurion is one of the fastest-growing pool service companies in the Southeast, providing exceptional maintenance, repair, renovation, and customer care across multiple markets. We are looking for a motivated, customer-focused professional with strong customer service skills and a proven track record of consultative sales.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, text, and other communication channels.
• Deliver an exceptional customer experience with every interaction.
• Resolve customer concerns with professionalism, empathy, and urgency.
• Research customer accounts and accurately document all interactions.
• Maintain detailed and accurate customer records within company systems.
• Identify customer needs and recommend maintenance, repair, renovation, and other service solutions.
• Prepare estimates and proposals for customers.
• Follow up on outstanding estimates and sales opportunities.
• Support branch growth by converting inquiries into recurring service customers.
• Partner with branch leadership to increase customer retention and drive additional revenue opportunities.
• Meet or exceed established sales and customer service goals.
• Collaborate closely with the Branch Manager and field technicians to coordinate customer needs.
• Communicate scheduling updates and service issues.
• Aid in administrative functions that support daily branch operations.
• Recommend process improvements that enhance the customer experience and operational efficiency.

Qualifications

• Minimum of 3 years of customer service and inside sales experience.
• Minimum of 3 years earning commission through consultative sales or service sales.
• Proven ability to build relationships, close sales, and exceed customer expectations.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience using Microsoft Office and CRM or customer management software.

Preferred Qualifications

• Experience in home services, pool service, HVAC, plumbing, landscaping, pest control, or another residential service industry.
• Bilingual (English/Spanish) strongly preferred.

What Makes You Successful

• Loves helping customers and solving problems.
• Enjoys selling by educating customers rather than applying pressure.
• Is motivated by achieving goals and earning commission.
• Builds trust quickly and develops lasting customer relationships.
• Stays organized while managing multiple priorities.
• Works collaboratively with both office and field teams.

Benefits

• Competitive base salary plus commission opportunities.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Career growth and advancement opportunities.
• Collaborative team environment.

Equal Opportunity Employer

Pool Centurion is an Equal Opportunity Employer and Drug-Free Workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We participate in E-Verify to confirm employment eligibility and comply with the Americans with Disabilities Act (ADA), providing reasonable accommodations as required by law.

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