Inside Sales & Customer Service Specialist
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Dental insurance
About Us
At FASTSIGNS of Kansas City, we've created a customer-focused culture while enjoying a fun team environment. This has led to becoming a million-dollar-plus center ranked in the top 100 FASTSIGNS centers while maintaining a strong team of dedicated employees.
The Role
This position requires a relationship-driven partner who can ask the right questions to understand clients' visions. Responsibilities include greeting and assisting customers, building quotes, following up, and ensuring orders are completed successfully. The role also involves coordinating with design and production teams, preparing estimates, and updating customers on order status.
Duties Include
- Greet and assist walk-in, email, E-commerce, and phone customers.
- Chat and connect with customers and decision-makers.
- Recommend excellent products and follow Brand Standards.
- Find and contact sales prospects creatively.
- Build and manage a leads list through referrals, calls, mail, and email.
- Follow up on new leads from calls, marketing, and emails.
- Learn pricing and proposal models.
- Handle project paperwork and follow procedures from start to finish.
- Prepare estimates and follow up on them.
- Update customers on order status and schedule changes.
- Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
- Keep the retail space clean, organized, and inviting.
- Support the team with reports, invoicing, and regular paperwork.
- Prepare and share status reports for weekly team meetings.
- Assist with the company’s marketing plans when needed.
- Conduct market research, competitive shopping, and customer surveys.
- Resolve customer issues with a smile.
- Build great relationships with support departments.
- Follow all company policies and ethics codes.
- Check-in with customers within 3-5 days for satisfaction.
- Embrace the “Everybody Sells” mindset and spot sales opportunities.
What We Are Looking For
We are seeking candidates with 2 to 3 years of experience in customer service, account management, or sales, ideally with exposure to the print or signage industry. Candidates should be comfortable handling phone calls, managing detailed job orders, and staying organized in a fast-paced retail environment. Most importantly, they should be able to converse with business owners as consultants rather than high-pressure salespeople.
Previous Inside Sales & Customer Service Specialist Experience
- Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
- Demonstrated ability to actively drive sales growth and exceed performance targets.
- Professional experience with handling calls, call routing, and message taking.
- Experience in taking and processing job orders.
How to Apply
Submit your application and we'll get back to you promptly!
Compensation:$20.00 - $30.00 per hour
Fast Growing Industry
Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving shared goals.
Opportunity to Work in a Variety of Roles
Discover your next career opportunity at FASTSIGNS centers. Explore the positions available and learn more about what we offer.