Inside Sales and Customer Support Specialist

About the role

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. We are seeking a proactive and customer-focused Inside Sales & Customer Support Specialist to join our dynamic team. In this hybrid role, you will play a pivotal part in driving sales while providing exceptional customer support for the Water Industry. This is an excellent opportunity for a motivated individual who thrives on achieving targets, solving problems, and building lasting customer relationships. This is a hybrid on‑site role based in Richmond, VA; Greenwood, IN; or Houston, TX.

Responsibilities

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Maintain an up-to-date and organized CRM with accurate lead and customer information.
• Proactively contact prospective customers to promote products/services and close sales.
• Develop tailored sales pitches and proposals to meet customer needs.
• Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals.
• Collaborate with the sales team to refine strategies and achieve revenue objectives.
• Identify opportunities to upsell or cross-sell additional products or services to existing customers.
• Educate customers on new offerings, features, and solutions.
• Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues.
• Escalate complex cases to appropriate teams and ensure follow-through until resolution.
• Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services.
• Conduct product demonstrations and training sessions, as needed.
• Build and maintain strong relationships with customers by proactively addressing their needs.
• Collect and analyze feedback to continuously improve customer experience.
• Maintain accurate records of customer interactions, including issues resolved and recommendations provided.
• Prepare regular reports on support trends, customer satisfaction, and sales performance.

Requirements

• Bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience.
• Minimum of 2 years of experience in inside sales, customer service, or a similar role.
• Proven track record of meeting or exceeding sales targets.

Skills

• Proficiency