Customer Service & Inside Sales Specialist

Essential Responsibilities

• Field incoming calls/emails and provide timely, accurate information on orders, product availability, and company programs.
• Maintain a daily schedule of outbound calls to established accounts; solicit orders and promote products.
• Support outside sales, brokers, distributors, and national account teams with administrative and customer-facing tasks.
• Manage customer complaints, coordinating with Quality Assurance and Sales to ensure prompt, high-quality resolution.
• Develop and maintain strong product, customer, and industry knowledge.
• Process and manage EDI orders for national accounts and major distributors.
• Monitor EDI transmissions, troubleshoot errors, and resolve order discrepancies quickly.
• Communicate directly with buyers for order corrections, pricing issues, and product transitions.
• Support GDSN and related data accuracy requirements when applicable.
• Enter and validate orders in the ERP/MRP system with high attention to detail.
• Ensure all pricing, quantities, ship-to information, and product codes are accurate prior to submission.
• Process customer order changes, returns, and sample requests.
• Assist distributors with order add-ons, confirmations, shipping inquiries, and issue resolution.
• Congnorate new account setup, ensuring pricing, item setup, and order procedures are correctly communicated.
• Serve as a corporate contact for national account pricing discrepancies, freight adjustments, and transition updates.
• Arrange freight shipments through approved carriers and monitor for on-time delivery.
• Track shipments, resolve delivery issues, and communicate updates proactively to customers and sales teams.
• Prepare and send order confirmations, sales samples, and documentation as required.
• Support senior management with special projects and reporting.
• Participate in meetings and contribute insights and recommendations.

Qualifications

• Bachelor’s degree preferred; or 5+ years relevant experience in customer service, inside sales, or supply chain.
• Required experience in EDI order management, preferably within food-service or manufacturing.
• Experience with GDSN, distributors, or national account structures highly preferred.
• Strong mathematical, analytical, and reasoning abilities.