Customer Success Account Coordinator

About the role

Roadtex Transportation, a leader in the nationwide LTL industry specializing in transporting time and temperature-sensitive products, is seeking an Account Coordinator to manage the daily operations of transactional clients. Leveraging a nationwide network of 32 strategically placed temperature-controlled facilities, state-of-the-art tracking, and specialized equipment, Roadtex ensures operational excellence. In 2022, Roadtex was acquired by Echo Global Logistics, expanding transportation management solutions and providing Echo with a national warehouse footprint and advanced temperature-controlled capabilities.

As an Account Coordinator, you will support accounts by collaborating with internal and external partners to exceed customer expectations through day-to-day support, data entry, document collection, and issue resolution.

Responsibilities

• Directly support a book of transactional accounts, executing tasks that drive operational success.
• Provide operational support by prioritizing daily duties and ad-hoc requests.
• Manage the entry of pickup and delivery requests for client shipments.
• Assist in resolving Accounts Receivable and Accounts Payable issues.
• Collaborate with Account Executives and Senior Account Executives to deliver world-class customer service.
• Proactively communicate issues to the team and manage relationships within accounts.
• Gain competency in Roadtex/Echo’s technology to maximize efficiency.

Requirements

• High school diploma required; 2-year community college or vocational degree highly preferred.
• 1+ years of experience in customer service or logistics.
• Proven ability to handle multiple tasks and solve problems in challenging customer situations.
• Intermediate skills in Microsoft Office, Outlook, Word, and Excel.
• Ability to follow standard operating procedures with minimal oversight.
• Clear and concise written and verbal communication skills for internal and external customers.
• Enjoy working in a fast-paced, collaborative team environment.

Ideal candidates will:

• Excel at time management and task completion.
• Anticipate needs and offer help proactively.
• Solve problems efficiently and thrive in a dynamic environment.
• Seek a ground-level opportunity with growth potential.

About Us

• Value collaboration, intellectual honesty, initiative, and positive energy.
• Prioritize customer needs in all operations.
• Invest in your career development as much as you do.
• Foster a hardworking culture that emphasizes doing what’s right.
• Offer competitive compensation, challenging projects, and a fun, energetic work environment with likable coworkers and a strong sense of community.

Benefits

• Competitive compensation package.
• Medical, dental, vision, disability, and life insurance.
• 401K retirement plan.
• Advancement potential.

Work Environment

This role operates in an office environment using a computer, telephone, and other office equipment. The noise level is typical of an open-seating office with frequent interruptions. The employee is regularly required to sit, talk, or hear.