Customer Success Coordinator
Responsibilities
- Develop and maintain strong client relationship throughout the customer lifecycle
- Basic knowledge of platform system and tools
- Provide best practices to clients
- Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
- Lessons learned are identified and shared with the relevant teams
- Engage with customer to promote software adoption and onboarding strategies
- Provides renewal sales quotations and responds to requests for proposals
- Manage book of business
Requirements
Requires 0 to 2 years of related experience; requires a bachelor’s degree.
Qualifications
- Excellent analytical and problem solving skills
- Ability to work independently and handle multiple priorities and deadlines simultaneously
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
- Salesforce experience is a plus
- Excellent verbal and written communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team
- Ability to work effectively within a fast-paced, deadline-driven environment
- Strong client focus with exceptional collaborative and influencing skills
Working Conditions
Normal office environment; extending viewing of computer screens; some overnight travel required. Essential functions: frequently sits at a computer terminal and desk; frequently walks to other areas within or outside of the department to distribute or gather information; occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending; stooping, crouching while filing; occasional reaching, twisting, turning; frequent handling of files, pencils, and paper; frequent keyboarding, writing, and other duties requiring fingering; continuous hearing; use of near/midrange/far vision and speaking to disseminate information.
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.