Customer Success Account Coordinator

Responsibilities

• Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests
• Manage the entry of pickup and delivery requests for client shipments
• Aid in resolving Accounts Receivable and Accounts Payable issues
• Collaborate with Account Executives and Sr Account Executives to provide world-class customer service to clients
• Proactively communicate issues to the team
• Manage relationships within accounts

Requirements

• A high school diploma or equivalent is required
• Two-year community college or vocational degree is preferred
• One to two years of experience in customer service or logistics is required
• A proven track record in handling multiple tasks and problem-solving when dealing with difficult customer issues is preferred
• Intermediate skills with Microsoft Office, Outlook, Word, and Excel are required
• The ability to follow standard operating procedures with minimal supervision is essential
• Clear, concise communication skills, both written and verbal, are necessary to effectively assist both external and internal customers
• The ability to manage time and accomplish tasks efficiently is required
• The ability to anticipate and address customer needs proactively is important

Qualifications

• Mastering the art of managing time and accomplishing tasks
• Being one step ahead, identifying where help is needed and offering it before being asked
• Solving any problem that comes their way
• Thriving in a fast-paced environment and shifting priorities effortlessly
• Looking to enter a company at the ground level and learn as much as possible

Skills

• Collaboration
• Intellectual honesty
• Go-getter attitude
• Positive energy
• Customer-focused approach
• Competitive compensation package
• Advancement potential
• Fun and energetic work environment
• Work environment/physical demands summary

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.