Customer Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

About the role

The work is on-site (5 days). As a Customer Specialist, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently. Your expertise will be instrumental in resolving any issues or concerns related to parts or equipment, guaranteeing timely delivery of high-quality solutions. With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales. A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.

Responsibilities

• Proactively engage phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
• Collaborate with Account Managers to service accounts and drive revenue.
• Actively seek out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
• Boost sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions.
• Drive sales by identifying related products or add-on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Find the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Make outbound calls including marketing new products.
• Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

Requirements

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Pay

Annual Base Salary Range: $44,300.00 - $89,424.99 (Exception Hourly). Incentive eligible, but not sales commission eligible. Compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

Benefits kick in on DAY ONE for you and your family, including:

• Health insurance and holistic wellness programs that include generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.