Customer Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to extract substantive content: The posting includes mission statement (first paragraph). Then "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires." That's schedule info. Then description of role: "As the Customer Specialist, you will be a trusted advisor..." etc. Then responsibilities broken into Customer Facing (75%), Operations (20%), Back office (5%). Also includes Travel, Winning Culture, Supervisory Responsibilities (none). Then Qualifications: education/experience, key competencies. Then Annual Base Salary Range Or Hourly Base Pay Range $50,800.00 - $102,690.00. Compensation Type Exception Hourly Incentive Eligible Yes Sales Commission Eligible No. Then disclaimer about compensation. Then benefits: "Thrive At Work And At Home Benefits kick in on DAY ONE..." etc. Then safety sensitive role yes. Then EEO boilerplate (remove). Also "We offer competitive compensation..." etc (maybe keep as part of benefits? but it's generic). We need to remove boilerplate: EEO, equal-opportunity, scam-warning, etc. Also remove duplicated lines. We need to decide sections: Could have About the role (mission + description), Responsibilities (maybe combine Customer Facing, Operations, Back office), Qualifications (education/experience + key competencies), Benefits, Pay, Schedule. Also maybe Travel? Could be part of Responsibilities or Qualifications? Travel is a requirement: "Must be able and willing to travel or work from multiple stores..." Could be part of Qualifications or Responsibilities. Probably include under Responsibilities or a separate "Travel" but not a standard heading. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use Requirements for things like travel, safety sensitive, supervisory responsibilities? But we should not create sections with filler. We have substantive content for Responsibilities, Qualifications, Benefits, Pay, Schedule. Also maybe About the role (mission + role description). Let's craft. We need to use
- for any list of duties/requirements/benefits, and
for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include details like percentages, bullet points. We need to avoid boilerplate: EEO, disclaimer about compensation? The disclaimer about compensation is somewhat generic but it's part of compensation info; maybe we keep it as part of Pay section? It says "Disclaimer: We strive to provide competitive compensation...". That's not boilerplate? It's a disclaimer but it's about compensation. Might be considered boilerplate but it's part of the posting. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This disclaimer is legal? Might be considered legal boilerplate. Safer to remove it? But we need to preserve ALL substantive information; the disclaimer is not substantive info about the job, it's a legal note. I'd remove it. Similarly benefits disclaimer: "Disclaimer: Benefit offerings may vary by site..." also legal; remove. Also safety sensitive role yes is substantive? It indicates role is safety sensitive; keep maybe under Requirements or Qualifications. The EEO paragraph definitely remove. Also "We offer competitive compensation and comprehensive benefits and programs." is generic; could be removed. Now let's extract substantive content: Mission/intro: "Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go." That's prose. Work schedule: "Where Is The Work Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires." Role description: "As the Customer Specialist, you will be a trusted advisor to customers and support for the overall Supply team across the district. You will help to resolve customer issues with sales professionalism and timely delivery of quality offerings and solutions. The primary responsibilities will be to process customer quotes and orders and respond to inquiries, questions, or complaints via phone and email, and support Account Managers and multiple stores across the district. You will ensure customer satisfaction and future sales by being an off the sales counter associate. You will be expected to work onsite at minimum 4 days a week. You may be expected to work more than 4 days a week on site if it is determined that additional coverage will be needed for a period. While you are not focused on in-store operational activities, you will have a heightened responsibility on supporting store productivity through answering more customer requests than a typical sales associate. Therefore, you must exhibit consistent quality in your support, customer service, and Store and Account Management revenue growth. You will partner with the inside and outside sales teams to ensure sales initiatives are supported. Your support will be given by way of educating yourself on products and programs and maintain contact with customers about the products and programs we offer as a business or that are being driven by Account Management or Store Leadership. You will be expected to gain a solid understanding of product offerings, achieve both personal and team sales goals, and take responsibility for the quote and order management processes on behalf of the total team." Then responsibilities broken down: Customer Facing (75%): - Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. - Assists Account Managers to service accounts – takes responsibility to process all quotes and orders on behalf of Account Managers. - Provides priority service to Account Mangers to ensure they can respond to their customer timelier. - Actively searches for possible sales opportunities for Account Managers and District - Engages customers immediately with incoming calls or e-mails. - Maintains higher quote, order, and revenue volumes than CSAs within the store. - Provides technical support to customers. - Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide customer value propositions and drive sales. - Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. - Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies. - Makes outbound calls including marketing new products. - Occasionally visits external customers to better understand their needs and potential sales opportunities in future. - Flexibility to work overtime/weekends, as required. Operations (20%): - Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment. - Helps plan, communicate, and invite customers to store and vendor events. - Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job. - Understand and execute processes and standard work. - Identify new opportunities for process improvements. - When needed, remains flexible to provide counter coverage in a store; includes, but not limited to, performing all CSA responsibilities, store operations, and inventory management requirements. Back office (5%): - Completes other duties as needed. - Completes training as required, including safety training, certification, and testing. Travel: - Must be able and willing to travel or work from multiple stores to build and maintain localized relationships with store teams and customers, as directed by the Customer Specialist Leader. Winning Culture (As a Part Of Overall Responsibilities): - Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results. - Mentors and assists with onboarding of new associates. - Continuously seeks out opportunities for learning. - Participates in different team and community involvement activities. - Recognizes others for work well-done. - Demonstrates engaging customer-facing behaviors and customer service. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: EDUCATION and/or EXPERIENCE: We are looking for a customer-oriented person with a high school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships. Key Competencies: - Proven sales and customer service skills. - Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers. - A strong knowledge and comfort level with computers is necessary. - Programs used include Microsoft Office, Word, Excel, and Outlook Pay: Annual Base Salary Range Or Hourly Base Pay Range $50,800.00 - $102,690.00 Compensation Type Exception Hourly Incentive Eligible Yes Sales Commission Eligible No Benefits: Thrive At Work And At Home Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Safety Sensitive Role: Yes We should also maybe include "Safety Sensitive Role Yes" as a note under Requirements or Qualifications. Now we need to format with headings
. Use sections: About the role (mission + role description?), Responsibilities (maybe combine Customer Facing, Operations, Back office, Travel, Winning Culture?), Qualifications (education/experience + key competencies), Benefits, Pay, Schedule. We need to decide what goes where. About the role: Could include mission statement and role description (the paragraph about being a trusted advisor). That seems appropriate. Responsibilities: Should include the detailed responsibilities broken down (Customer Facing, Operations, Back office, Travel, Winning Culture). Also maybe supervisory responsibilities note (none). We'll include as lists. Qualifications: Education/experience and key competencies. Benefits: list of benefits. Pay: salary range and compensation type details. Schedule: work schedule (Mon-Thu onsite, Fri flexible). Also mention expected to work onsite at minimum 4 days a week, may be more than 4 days if needed. That's schedule. We should not include filler like "commensurate with experience". Not present. Now we need to output only HTML fragment, no /, no markdown. We'll produce something like: