Customer Specialist

Location: 5000 South Soncy Road, Amarillo, Texas, 79119

About the role

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy, and collaborate across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lb and accurately read and transcribe data.

Preferred qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

About CarMax

CarMax revolutionized the used‑car buying experience over 30 years ago by introducing transparency and integrity into the process. With more than 250 store locations and over 30,000 associates, CarMax is the nation’s largest used‑car retailer and has been recognized as one of the Fortune 100 Best Companies to Work For®. The company is committed to customer experience, innovation, community, and providing associates with meaningful, rewarding work.

Pay

The hourly rate for this position is $15.50 – $23.30.

Benefits

• Paid sick time (up to 48 hours per year, accrued per pay period) for full‑time hourly or commission/incentive‑eligible associates.
• Paid vacation time (80 – 200 hours per year after a 90‑day waiting period, based on years of service) for full‑time hourly or commission/incentive‑eligible associates.
• Eight hours of pay for each of six scheduled holidays per year plus one floating holiday; holiday premium pay if worked.
• Full‑time salaried associates receive paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
• Additional benefit details are available on the CarMax Benefits website.
• Reasonable accommodation will be considered upon request to complete the CarMax job application.