Customer Solutions Specialist - Houston, TX

About the Role

This role is field-based, and candidates should live within a reasonable distance from the primary city. Candidates may live in the following cities: Houston, TX; Little Rock, AR; or Shreveport, LA.

The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access-related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience.

Responsibilities

• Understand HCP office processes and offer electronic solutions (i.e., portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie’s HCP-facing portals and other electronic solutions, serving as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in the assigned territory.
• Evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful.
• Develop relationships with HCP offices using a portal/solution and provide regular updates on new functionality, matching new or unused features with patient needs.
• Communicate with AbbVie field teams in a compliant manner.

Requirements

• Bachelor’s degree preferred or relevant and equivalent industry experience required.
• 2 or more years of experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
• Excellent territory and account management skills.
• Prior healthcare sales experience or experience working in a healthcare environment preferred.
• Valid driver’s license and ability to qualify for and maintain a fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests to drive results.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes and use gathered information to think strategically in complex HCP settings.
• Strong communication and interpersonal skills, with a demonstrated ability to influence others through knowledge.
• Strong computer aptitude, including understanding of Windows and internet browsers.

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) retirement plan for eligible employees.
• Eligibility to participate in short-term incentive programs.

Pay

The compensation range described is the range of possible base pay that the Company believes in good faith it will pay for this role at the time of posting, based on the job grade. Individual compensation paid within this range will depend on many factors, including geographic location, and the Company may ultimately pay more or less than the posted range. This range may be modified in the future.