Customer Solutions Specialist

About the role

The Strategic Customer Solutions Specialist reports to the Customer Solutions Supervisor; Key Accounts and is responsible for supporting Solve's strategic customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and troubleshoot product issues. This role involves consulting with top customers to understand their business and make calculated product recommendations to complement their needs. Working in tandem with Regional Sales Managers and OEM Business Development Managers, the SCSS serves as internal support to ensure a seamless sales lifecycle for customers.

Responsibilities

• Provide best-in-class service by listening attentively to customer's needs and effectively communicating the best applicable solution via phone or email
• Manage customer accounts through the full sales cycle, including consistent customer check-ins and order updates
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to accurately advise customers with the best product options
• Efficiently respond to customer inquiries regarding adjustments, returns, credits, or shipment tracking
• Communicate and collaborate with other internal departments to collectively identify the best solutions for customers
• Establish customer relationships with a consultative approach and utilize product knowledge to assist in providing direction with product selection
• Set up client accounts in the internal CRM, and maintain and update all necessary client information
• Partner closely with Regional Sales Managers and Business Development Managers to manage and follow up on account-specific requests and nuances

Qualifications

• High School Diploma or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft Office Suite

Preferred Qualifications

• 1+ year of technical training or equivalent industry experience

Benefits

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off
• Work in a collaborative environment with passionate and innovative teammates