Customer Solutions Specialist
About the role
Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger. Provide high-quality customer service, primarily through Salesforce, responding to customer emails and occasionally handling phone calls. Assist customers with quotes, process orders, and address any customer needs promptly and efficiently. Join Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.
Responsibilities
- Manage customer interactions professionally, supporting customers in getting a fast and complete resolution to their need.
- Work seamlessly inside of one or more technology platforms, including Salesforce CRM.
- Respond to customer emails and handle phone calls to facilitate quotes, order placement, and address customer inquiries.
- Ensure detailed and accurate data entry and management.
- Collaborate effectively with internal teams to provide comprehensive customer solutions.