Customer Solutions Manager, Strategic Accounts

About the role

We are seeking a Customer Solutions Manager (CSM) to join our Strategic Accounts team. In this role, you will be responsible for guiding AWS customers through their multi-year cloud journey, ensuring all AWS teams are collaborating effectively, and helping customers achieve their digital transformation goals.

Responsibilities

• Accelerate AWS adoption through delivery and execution
• Identify and align on strategic opportunities
• Customer enablement, serving as the customer’s cloud journey coach and advocating for customer needs
• Implement governance structures to effectively govern both the partnership with the customer and the customer’s adoption of AWS

Requirements

• 3+ years of leading large-scale, technical or engineering programs with a proven track record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 3+ years of work in enterprise IT, either as a vendor, consultant, or have prior experience working with or managing technical programs
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience working in enterprise IT, either as a vendor, consultant, or have prior experience working with or managing technical programs
• Experience in customer-facing roles

Qualifications

• Basic qualifications include 3+ years of leading large-scale, technical or engineering programs, a bachelor's degree in a related field, and experience in enterprise IT.
• Preferred qualifications include AWS or other cloud certifications, knowledge of the software development/engineering lifecycle, and experience coordinating between project teams and customers.

Skills

• Strong technical background
• Awareness of details that matter
• Excellent problem-solving abilities
• Exemplary communication skills
• Enterprise cloud experience and operational excellence
• Ability to gain stakeholder buy-in, negotiate, and lead virtual teams
• Passion for delivering a great customer experience and contributing to the day-to-day management of customers' successful migration to AWS

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We offer a competitive compensation package, including health insurance, retirement savings plans, and paid time off.

Pay

The salary range for this position is $80,000 - $150,000 annually, depending on your qualifications and experience.

Schedule

This role requires 15% - 30% travel across the calendar year to the customer.