Customer Solutions Facilitator - Abilene

About the role

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

Responsibilities

• Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills.
• Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
• Interviews customers to record and assess employment information to determine customers' career development opportunities and needs.
• Educates customers on center services including the job seeker tools available.
• May assist customers with the WIT registration and ensures registrations are properly completed.
• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
• Data inputs all services according to policies and procedures and in real time in the appropriate systems.
• Ensures that all information on application is correct and correctly entered in the system.
• Identifies community resources and establishes linkages to assist customers with specific needs.
• May coordinate the customers' job readiness activities to ensure that it supports their work experience.
• Contributes to the Career Center performance goals, including customer service and follow up.
• Collaborates with all Career Center staff to ensure customers have a meaningful experience.
• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
• Proactively seeks ways to improve workforce services to meet labor market needs.

Requirements

• High School Diploma or GED required.
• Associates or undergraduate degree preferred.
• Valid driver's license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.

Skills

• Knowledge of workforce development, economic development, and project management.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Physical Demands And Working Conditions

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance