Customer Solution Specialist

About the role

The Customer Solution Specialist at Solera is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.

Key Responsibilities

• Act as the primary point of contact for assigned customers, building strong, trusted relationships
• Customer Case Triage
• Regional KPI tracking and Prioritization
• Resolve customer issues and escalate complex cases when necessary
• Maintain accurate records of customer interactions in Solera systems

Required Qualifications

• 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and priorities simultaneously
• Experience working with CRM tools (e.g., Salesforce, Billing Platform)

Preferred Qualifications

• Experience in a technical or SaaS environment
• Knowledge of industry-specific solutions (e.g., automotive)
• Familiarity with project management tools and methodologies

Key Competencies

• Customer-centric mindset
• Solution-oriented thinking
• Collaboration and teamwork
• Adaptability and flexibility
• Attention to detail
• Time management and organization

Success Metrics

• Customer retention and renewal rates
• Resolution time for customer issues

Pay

Commensurate with experience

Schedule

N/A

Benefits

N/A