Customer Solution Specialist

About the role

Join the Schaedler Yesco Distribution Team! Why You’ll Love Schaedler Yesco Distribution: A family- and employee-owned company established in 1924, we provide comprehensive solutions in lighting, datacomm, automation, and industrial services across Pennsylvania, Ohio, and New York. We're committed to integrity, teamwork, and profitability.

Responsibilities

• Assume ownership of data sales efforts in assigned territory, including sales and gross profit performance.
• Support and guide Outside Sales, Inside Sales, and Industrial Automation staff to maximize effectiveness in growing the data business.
• Participate in vendor, sales, specialist, and marketing activities that support datacom growth and market development.
• Interact with sales management on key business issues, training needs, account coverage, and customer support as it relates to the data business.
• Maintain a personal presence at top data accounts and establish solid working relationships with purchasing, project estimators, project managers, engineers, vendors, and customers.
• Maintain records on sales activity, including quotations, customer contacts, and cancellation of outdated quotations, and monthly sales call activity and opportunity tracking in CRM.
• Find and communicate pull-through opportunities for other product lines at target accounts.
• Contribute when in SYD and vendor meetings, and set a proactive, positive example for the team to follow.
• Receive project assignments from the appropriate coordinator, sales team member, or customer.
• Review project documentation, drawings, specifications, and customer requirements for data-com-related opportunities.
• Identify applicable certifications, compliance requirements, and project standards.
• Assemble material takeoff / B.O.M. and formulate approximate project budget based on documentation and supplied quantities.
• Develop bid strategy and communicate with vendors, contractors, and outside sales personnel.
• Obtain project pricing from selected vendors and discuss project margins with the outside salesperson or sales manager.
• Transmit final bid documents to applicable contractors and internal sales personnel using company systems and formats.
• Receive project assignments from the coordinator, outside sales, or directly from the customer.
• Review project design requirements and determine materials and vendors needed to meet datacom system requirements.
• Assemble material takeoff / B.O.M. and support the development of project scope, design intent, and pricing strategy.
• Develop bid strategy and communicate with vendors, contractors, and sales personnel.
• Obtain project pricing from selected vendors and coordinate margin strategy with the outside salesperson.
• Transmit final design and bid documents to applicable contractors and internal sales personnel.
• Collect and communicate customer and salesperson feedback to vendors and adjust bid strategy as needed.
• Relay bid result information for internal reporting and follow up on awarded and non-awarded opportunities.
• Participate in bid follow-up discussions in coordination with outside sales.
• Solicit buy pricing from appropriate vendors to support project negotiations and help secure orders.
• Once an order is awarded, compile material price breakdowns, required submittals, and turnover documentation for project execution.
• Convert approved bids to sales orders and produce purchase orders to vendors as required.
• Respond to incoming customer phone and email requests for quotations, technical product support, and datacom system recommendations.
• Purchase material in company systems as required and track and expedite material to meet customer timelines.
• Maintain sales data by continually canceling outdated bids and providing price feedback.
• Participate in joint planning and sales calls with other SYD team members and manufacturer representatives.
• Support ongoing competency development, maintain confidentiality on sensitive issues, and support the SYD Way in daily activities.

Qualifications

• Knowledge of datacom, surveillance, fire alarm, access control, and related markets.
• Strong interpersonal and communication skills with the ability to learn, grow, and adapt to change.
• Experience with Microsoft Office and company sales, quoting, or project management systems preferred.
• Excellent customer service skills and a strong customer focus.

Skills

• Microsoft Office
• Company sales, quoting, or project management systems

Benefits

• Health Coverage: Choose from 2 PPO options for Medical, Dental, Vision, and RX—coverage kicks in just 60 days after the 1st of the month!
• 401K with company match.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employee Stock Ownership Plan (ESOP): Become a stakeholder in our success!
• Quarterly bonuses.
• Company-paid disability and life insurance.
• Generous paid holidays and paid time off accruing.
• Opportunities for continuing education and professional development.

Pay

Competitive salary and benefits package.

Schedule

Daily travel is required for this position; however, overnight travel is subject to the specialist’s discretion.